How MasterVoice changed the way you call
IMQ – the Italian Institute of Quality Marks had a traditional telephone switchboard and the need to
- Increase the number of extensions (the telephone switchboard was at capacity)
- Renovate some of its buildings and migrate users from one building to another without interrupting service
- Optimise Telephony Business Continuity using two servers
- Reduce costs associated with ISDN PRIs and increase available concurrent channels
- Communicate internally at no cost with small offices and consultants abroad (China, Spain …)
- Maintain all classic company telephony services for internal use (voice mailboxes, secretary-director function, …)
These were the early years when VoIP on SIP standard was first used professionally.
So IMQ took a big gamble, and installed MasterVoice.
Where Ethernet cabling allowed it, some users were migrated from analogue phones to IP phones; where this was not possible, older analogue phones were interfaced using SIP/FXS gateways.
In parallel with the completion of the new network cabling, the FXS gateways were removed and replaced with IP phones.
Outside of Italy, simple IP telephones were supplied without the need to install special telephone exchanges.
A fibre-optic internet circuit was then added to achieve ISDN PRI number portability (this on two physical servers in the client’s home).
Finally, following the addition of two CSI locations to the IMQ group, the servers were migrated to the cloud, unifying all the group’s utilities in a single system.