The Virtual Assistant

No more unmanaged calls

Answers all calls and sorts requests using a smart system: 24/7, in multiple languages.

Solutions

Mastervoice

Virtual Assistant is the innovative MasterVoice artificial intelligence system for business calls. It provides a smart response to all incoming calls, however many are received simultaneously, and sorts them as you require, 24/7, in multiple languages.

Virtual Assistant allows you to:

provide customers with a clear, swift response, without delays or engaged phone lines
respond at any time, at your convenience, and with no time limits
access complete statistics from a simple, intuitive dashboard, for more efficient call flow management
direct customers to someone who understands what they need and can help them meet their requirements

Maximum flexibility, 100% of calls managed

MasterVoice Virtual Assistant integrates with any telephone and management solution already adopted in the company, and is quick and easy to configure based on your needs.

It deals with all requests, even when your business is closed, and helps you manage all calls efficiently and effectively, even at peak times.

How it works

Addresses the caller with a fully customizable voice and welcome message.
Interacts with the caller and manages their requests effectively based on the answers received.
Understands verbal requests and what the caller needs.
Contacts the right person or department.
If the extension or department required is unavailable, sends an e-mail with a transcription of the request.

Standard functions

Answers all calls, however many are received simultaneously, 24/7, in multiple languages
Manages call flows tailored to the caller
Offers a simple, detailed call flow analysis that can be consulted in real time from the dashboard
Recognizes calls from abroad and customizes the reply in the desired language
Takes note of the message, transcribes it and sends it by mail
Integrates with any phone solution used in the company

Customized functions

Booking management (e.g. car services, test drives, medical appointments, accommodation, consulting services, etc.)
Vertical solutions for car showrooms, groups and hospitality facilities, healthcare facilities and banks
Management of assistance and customer service procedures, integrated with management systems and CRM systems
Active management of information, with the possibility to directly process caller enquiries (e.g. regarding costs, opening times, product information, etc.)
Outbound solutions (e.g. appointment confirmation, information, advertising campaigns, etc.)

The advantages of a solution that adapts to your needs

MasterVoice Virtual Assistant allows you to manage calls more efficiently, boosting customer satisfaction.

More engagement, for a better-quality service

Improves your customers’ experience, with customized messages and a more natural exchange
Supports the back office team, making their work easier and faster, and preventing transcription errors

Available everywhere, from any device

No software installation required. Available via browser using any operating system, from any desktop or mobile device.

Choose your configuration to keep everything under control

Through the web interface, you can configure and manage Virtual Assistant according to your needs.

Call management? Your call

Once the extensions and departments have been set according to your needs, calls will be directed straight to the appropriate offices.

Easily recognizes the department the customer needs

You can link each department to all the synonyms that identify it. Virtual Assistant will recognize them and transfer the call to the appropriate department.

Get e-mails with a transcription of the voice messages left by customers

Out of hours, or when the desired extension is unavailable, Virtual Assistant will put the customer’s voice message in writing and send it to the pertinent office.

Get complete statistics and reports

A simple, intuitive dashboard allows you to monitor the flow of calls and intervene to manage them more efficiently.

Customized solutions that adapt to every company

The MasterVoice solution can be fully customized and adapted to the needs of companies of all sizes.

The MasterVoice development team can design system customizations or new functions, as well as developing integrations with the company’s management software.